Assure Mediation


Commercial And Civil Dispute Resolution

Contact Us

Thank you for your interest. Please reach out with questions or comments using the information below. We look forward to hearing from you.


Assure Mediation

11A Burford Street

Hoddesdon

Hertfordshire

EN11 8HP


01992 843779
info@assuremediation.co.uk

Comments Or Praise

We would be really pleased to hear from you with any feedback you have about the website or our service. If you have any questions about mediation and dispute resolution we will do our best to answer them promptly and clearly.

Complaints

Assure Mediation is committed to achieving the highest standards of service at all times. However, in the unfortunate event of a serious complaint being made regarding conduct it is important that these issues be handled swiftly and thoroughly. To this end Assure Mediation has adopted the following procedure for addressing complaints:

  • Should you wish to complain about any aspect of the service that you have received from Assure Mediation this should be put in writing and sent for the attention of Steven Brown to the address on our website.
  • Upon receipt of the complaint you will be contacted in writing and/or by telephone within five working days.
  • A formal written response will be sent to you within 21 days of receipt of the complaint. In the unlikely event that it is not possible to meet this deadline then a written explanation as to the reason why this delay is necessary will be given within 21 days and a revised date given for a formal response.
  • If your complaint concerns the mediator’s performance, we will attempt to help resolve any issues that arise. If your complaint is very serious you may contact the professional body of the mediator concerned who will take appropriate steps to help you. In these circumstances it would be the Civil Mediation Council.
  • It is the responsibility of every mediator faced with a complaint to advise the parties that a complaints procedure exists.